NEGOTIATING SHIPPERS’ NEEDS for Meaningful Freight Rates
Co-Authored with NEXTEL
Introduction
The inherent wealth of renewable
data and information that continually flows from freight
transportation is one of the richest corporate information assets.
The transportation and logistics professionals that harvest this
renewable resource, applying their knowledge and experience, add
significantly more value to this already enriched information
resource. The data contained in this
corporate repository is more than sufficient, at the very
least, to support all corporate research, planning, and
negotiations. Its limitations are based solely on our knowledge,
skill, experience, and imagination.
Exchanging ideas and information
significantly increases the depth of our knowledge and the breadth
of our experience. Sharing information with our more than 50,000
worldwide white paper readers, who represent companies in the
private and public sectors, governments and universities; through
their questions, comments, and suggestions, provide a continuous
flow of timely transportation and logistics ideas. Interaction
with TransportGistics’ readers has created a “logistics
forum for the exchange of ideas and information”, and is
the driving force for TransportGistics’ white papers. The
opportunity to answer our readers’ questions provides
TransportGistics with a constantly refreshed, global view of the
ever changing transportation, distribution, and logistics
dynamics; and provides the energy that fuels our white papers.
Our recent white paper,
“Knowledge Based Freight Transportation Negotiations”
elicited a wide-ranging reader response. A broad cross section of
their comments, questions, and suggestions were well represented
by Nextel. Essentially, our readers recognized the
importance of the “Knowledge Based” paper, but suggested that
“drilling down” to the “distinct shippers’ needs” by addressing
the daily transportation, distribution and logistics challenges we
face would offer yet another important dimension for effective
treatment of this subject.
About the Authors
Mindee Trudell
began her transportation career more than eight (8) years ago with
Nextel Communications in New York. She completed her formal
education at Mount Saint Mary College in Newburgh, NY where she
earned a BA in English along with her teaching certificate. Ms.
Trudell continued her education, studying at Georgia Tech earning
a Continuing Education Certificate in Transportation Management in
2000. Mindee relocated from New York to Reston, VA in 1996 and
today holds the position of Domestic Traffic Manager for Nextel
Communications. She is an active board member of the Council of
Logistics Management – National Capital Area Roundtable.
The TransportGistics’ team of
authors is comprised of
members from its Convergence Consulting Practice and therefore
represents like and disparate business disciplines. The
“Convergence Practice Methodology” (CPM) was created and
developed by TransportGistics, Inc. as an “inclusive” method of
approach, aligning the client and the consultants on one team. As
a combined resource, the team’s abilities and capabilities are
maximized, focusing its intellectual capital on defining the
situation; identifying areas of opportunity; problem resolution;
and realistic, achievable recommendations.
As Nextel’s Domestic Traffic
Manager, Ms. Trudell is a key member of the logistics team. This
team recently consolidated more than thirty (30) warehouses into
four (4) strategically located “Nextel Logistics Centers” and one
(1) Retrofit and Refurbishment Center. The team developed a
comprehensive inbound vendor routing program, and renegotiated
several key transportation contracts resulting in cost savings
that exceeded several million dollars.
Nextel,
a FORTUNE 200
company based in Reston, Va., is a leading provider of fully
integrated wireless communications services and has built the
largest guaranteed all-digital wireless network in the country
covering thousands of communities across the United States. Today
95 percent of FORTUNE 500 companies are Nextel customers.
Nextel and Nextel Partners, Inc. currently serve 293 of the top
300 U.S. markets where approximately 250 million people live or
work.
TransportGistics, Inc.
is
the
global, multi-products and services company that provides market
leading, simple, incremental, and integrateable solutions for
logistics, and transportation functions within the supply chain.
Its rich history in
micrologistics solutions and
macrologistics strategies is the fuel that drives its “total
supply chain visibility and control” services and products
development. Offering superior customer service together with the
combined power of TransportGistics’ TMS products, it’s “simpler is
better method of approach” and its commitment to “total supply
chain visibility and control” makes it the transportation and
logistics solutions provider of choice for many of the world’s
leading corporations. TransportGistics commitment to education:
is acknowledged by its more than 50,000 active, white paper
readers representing companies in the private and public sectors,
universities and governments, worldwide; and is portrayed as a
founder partner of the
Center for Excellence at SUNY-Stony Brook.
Executive
Summary
“Freight transportation negotiations” is a multidimensional subject
with broad meaning and is focus driven by our corporate
requirements, individual experiences, and perspectives.
TransportGistics’ white paper,
“Knowledge Based Freight Transportation Negotiations” addressed
the difference between, “cost and service driven negotiations” on
the one hand and on the other, “freight transportation
negotiations”. The experiences of that paper’s co-author,
Jeff Nielsen, Director of Global
Logistics & Compliance at MPC Computers, demonstrated the need to
achieve that elusive “balance” between shipper and carrier.
Attention was also given to the importance of attaining “mutual
advantage” through negotiations. That white paper also examined
some of the negotiations issues, service needs, practices, and
processes of MPC Computers.
This white paper presents some of the specific service requirements or “distinct
shippers’ needs” that Nextel brings to the “negotiating table”.
By analyzing Nextel’s experience we can understand and appreciate
the “needs” value proposition. Although every company has its own
character, philosophy, and operating style, the “shippers’ needs”
that are discussed in this white paper are generally applicable to
most companies. In fact, they are some of the same “distinct
shippers’ needs” presented as standard items in TransportGistics’
“Specimen Contract Carriage Agreement”.
Methods for
Identifying Shippers’ Needs
Shippers must identify their needs
as a condition precedent to freight transportation negotiations.
Identification of the shippers’ needs is required to enable
carriers to deliver the freight consistent with the shippers’
character, objectives, and purpose. With this as a basis, one
method that can be used to determine those needs is to develop an
understanding of the shippers’ philosophy; product nature and type
as well as the integrity of the packaged product to withstand the
normal hazards of transportation.
Some shippers recognize and
appreciate the fact that carriers are their representative at the
customers’ doors. This recognition could be translated into the
following shippers’ needs: advertising, and uniformed drivers
that are product educated. These stated needs once mutually
understood can be priced and negotiated. Once established as a
contractual need, appropriate methods and procedures would be
designed in order to properly monitor performance thereby assuring
the parties that what they negotiated is, in fact, being
performed; thus qualifying for the agreed to payment.
Other shippers may offer their
customers a twenty-four (24) hour “turn around time”. The shipper
may understand this internally to mean that customer orders will
be delivered within three (3) days of order receipt. If this
“understanding” is not effectively articulated, the necessary
mutuality of understanding will not be achieved. This failure
will manifest itself in a repetition of customer complaints and
perhaps short or no payment to the carrier. On the other hand, if
the mutuality of understanding is achieved, the transit distances
may be incapable of achieving this shipper need. A solution for
the time in transit requirement might be “expedited service” and
as such become one of the shipper’s needs.
While there are similarities
amongst all companies; it is the finite differences in performance
requirements, philosophy, product and process that will
meaningfully identify the specific service items or shippers’
needs. The similarities, unless definitively expressed as finite
“needs”, will probably fall victim to the exigencies identified
above. As an example, to simply identify items such as: pickup,
inside delivery and notification will only exacerbate the problem.
Consider inside delivery, some might think that this requirement
is for delivery on any floor and at any location within a floor;
while others would understand this to mean “level delivery within
twenty (20) feet of the tailgate. Therefore, every “need” must be
fully described and articulated in order to achieve a mutuality of
understanding. Specificity at the earliest possible time will
facilitate the identification, with the ensuing negotiations
process resulting in meaningful expectations and deliverables.
A successful method for avoiding a
lengthy and potentially problematic process for identifying
“shippers’ needs” can be found in the
“transportation purchasing profile”. Several of
TransportGistics’ white papers have spoken about the
“transportation purchasing profile” and it is this document that
should be used to identify the service and cost items. The
“profile” is the corporate expression of its character, operating
style, requirements and philosophy. It contains the necessary
input from the various corporate operating areas as well as the
respective signoffs. The shippers’ needs and service descriptions
will be found in the “profile”. The inclusive process employed by
the “profile” significantly improves the chances for a mutuality
of understanding; after all it has already codified the shippers
description. The “profile” establishes the “continuity of
purpose” within the shipper and therefore can be better
articulated. Conveying the expressed corporate interests that the
profile contains, will allow the resultant negotiations to reflect
the corporate philosophy and intentions thereby improving the
chances for carrier understanding. Absent this, we deny the fact
that the carriers are the shippers’ representative at the
customers’ door; thus obviating this most important negotiations
objective. If you accept this notion, the true meaning of each
service item or shippers’ needs will be understood and the ability
to satisfy their intention will have a better chance of
succeeding.
Costs Are
Relative
Presuming that the freight is
delivered to the carrier in a condition to withstand the normal
hazards of transportation, shipper and carrier must focus their
attention together, on the associated requirements. Customer
delivery satisfaction is another general indicator of those
shippers’ needs that must be articulated in order to achieve a
mutuality of understanding between carrier and shipper. It is
this mutuality of understanding that allows the identified needs
to be performed properly. Through this process the relative cost
can be established. Once the shippers’ needs and their respective
costs are placed on the table, the parties can negotiate. Once
negotiated the shippers’ contractual needs can be monitored for
performance and effectively audited
By identifying both the shippers’
needs and their relative value simultaneously, allows the value
proposition to surface rapidly. Effectively articulated, the
value propositions are not only mission critical requirements,
they establish the character of the negotiations. All of the
above factors come into play when determining costs. The value
proposition establishes both the “shippers’ needs” and the
associated carrier costs and it is at this point that the parties
can effectively negotiate.
Nextel’s Method
of Approach and Considerations
While methods of approach differ
from company to company, most would agree that the principles and
objectives generally applicable to negotiations apply equally to
“freight transportation negotiations”. Above, we have described
two (2) alternative approaches, common to both is the demand to
identify “shippers needs” and to do so early on in the process.
The first alternative relies on, what appears to be a random
determination of shippers needs based upon shipping experiences.
The second method considers the importance of codifying and
documenting a “transportation purchasing profile” which in
addition to specifically identifying the shippers needs, it
associates them with the shipper’s character and philosophy.
Nextel takes a team approach and employs the experiences and
knowledge of its “logistics team”.
Recognition of the activities
associated with transportation, operations, and controls
influences Nextel’s pursuit and identification of their “needs”
and simultaneously achieves the necessary “needs” specificity
required to satisfy the “mutuality of understanding”.
Four key areas of interest drive
Nextel’s process for identifying and discussing their needs:
Service Levels; Cost Structures; Length of Contract; and
Technology.
Service Levels
– Set the expectation during negotiations and position the carrier
to better understand those deliverables. Nextel lets their
carriers know that Nextel “always want to be treated like a new
customer” and not taken for granted.
Transit Schedules
– Understanding and
provisioning for “worse case scenarios” regarding weight and mileage allows
manipulation flexibility in the planning process while maintaining
the ability to meet end users’ and customers’ needs.
Claims Ratios
–
Loss and Damage claims are inevitable. The entire process
must be documented, including but not limited to: acceptable
levels and resolution time as well as the formula of damages.
On time deliveries
– Establish the
reasonable and achievable expectation of on-time delivery
performance; using a percentage of shipments for the metric.
Customer Service – Proactive communication is the key
to understanding customer delivery expectations; absent this, it
is impossible to consider their needs and wishes.
Discounts for failing to meet
service levels –
Collaborate with your carrier partners to determine metrics for
evaluating their service. Because freight rates and charges are
based upon agreed to performance, failure should be recognized.
Freight cost deductions for carrier failure are an appropriate
mechanism for enforcement. Deductions are best taken at an
influential frequency, that is, when will they be best respected.
Nextel encourages their consignee customers to recognize and
report carrier performance, both good and bad.
Cost Structures
– Reasonable people recognize reasonable value, Ms. Trudell says,
“you get what you pay for, so the lowest cost isn’t necessarily
the best”. On the other hand, your market cost knowledge must be
current in order to assure fair treatment.
Tariffs
– Identification of the
governing tariffs, that is, the tariffs that will be used to
calculate the freight charge must be identified together with the
method of supplement and revision.
Surcharges – From time to time surcharges may
be imposed; recognizing and treating this contingency is
tantamount to controlling your freight costs. Develop a method
that respects the carriers cost increases as well as the shipper’s
need to be competitive. One method that has been successful for
Nextel is to share the increase with their carriers. As an
example, have the carrier absorb the first 3% of the increase.
Accessorials
– Ms. Trudell cautions
us to be aware of the “accessorial”. Experience has taught her
that this may be a device that can eliminate hard won pricing
concessions; “Carriers may discount tariffs heavily and then
nickel and dime the shipper for additional line item costs”. On
time pick ups and deliveries, additional labor and de-skidding of
product are examples of accessorial charges she has experienced.
On the other hand, there are additional services that will occur
from time to time and they must be negotiated and documented in
the contract.
Audit
– Auditing the service
is the effective solution for assuring that what was agreed to is
in fact being performed. Ms Trudell suggests that customers
should be encouraged to participate in the audit process.
“Customer found over-charges should be brought to carriers’
attention and debited off of a following remittance”.
Length of Contract
– Frequency of
negotiations, like cost and service have a relative value. There
are costs associated with contract negotiations; in order to
minimize those costs by reducing the frequency, consideration
should be given to a review process rather than renegotiating.
Ms. Trudell has found it worthwhile to, “get it right the first
time”. “Set the contract up for a long period with an option for
renegotiating halfway through, and cap the increase so there will
be no surprises.” Negotiating lengthy contractual periods require
appropriately timed reviews. Nextel incorporates a volume
incentive to take advantage of the lower unit costs associated
with volumes greater than could be anticipated at the time of
negotiation. Approximately every eighteen (18) months, consistent
with the volume increase, Nextel receives a rebate from the
carriers. This method protects the interest of all parties and
supports the longevity philosophy.
Technology
– Learn about your
carrier partners’ technology capabilities, Ms. Trudell says, “Yes,
there is technology in transportation!”
Reporting
– Understand your
carrier partners’ capabilities and define your reporting needs.
Carrier reporting can be used as an adjunct for reports from other
sources.
Paperless Invoices
– Eliminating paper is
advantageous to all. Freight bills can be issued via EDI or part
of an automated Bill of Lading process. Products such as
InsourceAudit and
BLgen are inexpensive and highly effective.
Equipment –
Properly maintained trucks, not only perform safely, they make a
good appearance.
Conclusion
Properly managed transportation and
distribution can be the difference between profit and loss. Their
influence is not only felt throughout the entire supply chain, but
transportation and distribution are the essence of the supply
chain; without transportation, there is no supply chain. Every
component of transportation and distribution is critically
important to commerce and industry. Freight transportation
negotiations therefore require the necessary skills, expertise,
experience, knowledge and imagination to develop the relationship
that will properly respect the “corporate life blood” to the
marketplace. In our white paper, “Knowledge Based Freight
Transportation Negotiations” we treated those areas of this
subject that concern the “relationship” between carrier and
shipper; and stressed the importance of achieving “mutual
advantage”. Today’s white paper addressed the importance of the
distinct shippers’ needs, and some of the methods used to develop
those needs. Clearly, freight transportation negotiations are
complex and demand the necessary attention, because how we
negotiate will influence customer satisfaction, corporate
performance, and success.
Get Information
To
learn more about the “Convergence Consulting Practice”, and
how it can harness the intellectual resources at your company and
drive corporate performance and success, please contact
jwest@transportgistics.com.
Continuation
Please
consider this white paper as a continuum in this subject area;
succeeding white papers will address common issues and address
them with common solutions. We encourage our readers to
direct any relevant questions or comments to papers@transportgistics.com.
Disclaimer
The
information presented herein represents the opinion(s) of the
author(s), but not necessarily the opinion of TransportGistics,
Inc. This white paper is not presented as a legal position
or opinion.
TransportGistics,
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www.InsourceAudit.com,
http://www.traids.net
www.RoutingGuides.com, www.FreightTracing.com, http://www.lbpservices.com/, www.BLgen.com, www.ProductReturns.com
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